Our Warranty Commitment

What the Warranty Covers

• Manufacturing defects — Any defect in materials or workmanship that was present at the time of delivery
• Functional failures — Products that stop working as intended under normal use within the warranty period
• Conformity issues — Products that do not match the description, specifications, or sample provided at the time of purchase
• Missing components — Products delivered without parts or accessories listed in the product description
• Performance issues — Products that do not perform as reasonably expected based on their description and intended use

What the Warranty Does NOT Cover

• Damage caused by misuse, abuse, or negligence
• Normal wear and tear resulting from regular use over time
• Damage caused by unauthorized modifications, repairs, or tampering
• Damage resulting from accidents, power surges, water damage, or natural disasters
• Cosmetic damage (minor scratches, dents, or scuffs) that does not affect the product's functionality
• Products used in a manner inconsistent with their intended purpose or contrary to the provided instructions
• Consumable parts (batteries, filters) that have a naturally limited lifespan

How to Claim Warranty

If you believe your product has a defect covered under warranty, please follow these steps:

1. Contact us — Send an email to info@shoplydealkraft.shop or call +40 0723 266 197. Include your order number and a clear description of the problem.
2. Provide evidence — Attach clear photographs or a short video showing the defect. Include your order confirmation email or receipt as proof of purchase.
3. We assess the claim — Our team will review your warranty claim and respond within 3-5 business days with an assessment and next steps.
4. Resolution — If the claim is approved, we will offer a repair, replacement, or full refund depending on the nature of the defect and product availability. Return shipping for valid warranty claims is free of charge.

Warranty Process Timeline

Your Consumer Rights

This warranty is provided in addition to, and does not affect, your statutory consumer rights under EU law. Under EU Directive 2019/771, during the first year after purchase, any defect that becomes apparent is presumed to have existed at the time of delivery unless the seller can prove otherwise. You are entitled to have the goods brought into conformity free of charge, through repair or replacement, or to receive a price reduction or full refund where appropriate.