1. Introduction

Welcome to ShoplyDealKraft.shop. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing this website and placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

2. Company Information

3. Products and Pricing

All products listed on our website are subject to availability. We make every effort to display accurate descriptions and images of our products. Prices are displayed in the applicable currency for your region and include VAT where applicable. We reserve the right to modify prices at any time without prior notice, though any price changes will not affect orders that have already been confirmed.

4. Orders and Payment

By placing an order, you make an offer to purchase the selected products. We will send an order confirmation via email once your order is accepted. We reserve the right to refuse or cancel any order for any reason, including product unavailability or pricing errors.

Accepted Payment Methods

• Cash on Delivery (COD) — Pay in cash when your order is delivered. No additional fees.
• Credit/Debit Card — Visa, Mastercard, and other major cards accepted via secure payment processing.
• PayPal — Fast and secure payments through your PayPal account.
• Bank Transfer — Direct bank transfer to our company account.

5. Delivery and Shipping

We ship to all European countries. Standard delivery takes 1-3 business days from the date of dispatch. Orders are typically processed within 1-2 business days. Shipping is free on all orders. A tracking number will be provided via email once your order has been shipped. For full details, please see our Shipping Policy.

6. Right of Withdrawal

In accordance with EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, you must inform us of your decision by sending a clear statement to info@shoplydealkraft.shop. The withdrawal period expires 14 days after the day you or a third party indicated by you (other than the carrier) physically receives the goods.

7. Returns and Refunds

We offer a 30-day return policy from the date of delivery. Items must be returned in their original condition, unused, and in original packaging. To initiate a return, please contact us at info@shoplydealkraft.shop with your order number. Refunds will be processed within 30 days of receiving the returned item, using the same payment method used for the original purchase. For full details, see our Returns & Refunds Policy.

8. Warranty

All products sold through our store come with a 2-year warranty as required by EU consumer protection law (Directive 1999/44/EC). This warranty covers manufacturing defects and faults that are not caused by misuse, accidental damage, or normal wear and tear. To make a warranty claim, please contact us with your order number and photographs of the issue.

9. Limitation of Liability

To the fullest extent permitted by applicable law, BORN ONLINE S.R.L. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase of products. Our total liability shall not exceed the amount paid by you for the product giving rise to the claim. Nothing in these terms limits your statutory consumer rights under EU law.

10. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and software, is the property of BORN ONLINE S.R.L. or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

11. Governing Law

These Terms and Conditions are governed by the laws of Romania and applicable European Union regulations. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in Romania. As a consumer within the EU, you may also benefit from mandatory consumer protection provisions of your country of residence.

For online dispute resolution, you may use the EU ODR platform: https://ec.europa.eu/consumers/odr

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.