How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details, choose your payment method, and confirm your order. You will receive an order confirmation via email. For a detailed guide, see our How to Order page.

What payment methods do you accept?

We accept the following payment methods: Cash on Delivery (free, no extra charges), Credit/Debit Cards (Visa, Mastercard), PayPal, and Bank Transfer.

Can I pay cash on delivery?

Yes! Cash on Delivery (COD) is available and completely free of charge. You pay the courier in cash when your order arrives. There are no additional fees. Learn more about COD.

How long does delivery take?

Orders are processed within 1-2 business days. Delivery typically takes 1-3 business days after dispatch. Total estimated delivery time is 2-5 business days. All orders include free shipping.

Do you ship to my country?

Yes, we ship to all European countries, including all EU member states and select additional European nations. Shipping is free to all destinations.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. Click the tracking link to monitor your delivery in real time. If you have not received tracking information within 3 business days, please contact us. See our Track Your Order page for more details.

What is your return policy?

We offer a generous 30-day return policy from the date of delivery. Items must be unused and in their original packaging. Additionally, under EU law, you have a 14-day right of withdrawal. See our Returns & Refunds page for full details.

How do I return a product?

To initiate a return, email us at info@shoplydealkraft.shop with your order number and reason for return. We will send you return instructions within 24 hours. Refunds are processed within 30 days of receiving the returned item.

What warranty do your products have?

All our products come with a 2-year EU standard warranty covering manufacturing defects. To make a warranty claim, contact us with your order number and photos of the issue. See our Product Warranty page for details.

How do I contact customer service?

You can reach our customer service team through the following channels:

Email: info@shoplydealkraft.shop
Phone: +40 0723 266 197
Business Hours: Monday to Friday, 9:00-18:00 (EET)
We typically respond to emails within 24 hours.